Each comes with 6 months of support and free lifetime updates for your Theme.
Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further
If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.
Envato clarifies item support policy .
Step 1 – Go to
Step 2 – Provide more details about the problem such as describe, screenshot,...
Step 3 – Create Ticket and wait for our response (within 14-24 hours)
