> For the complete documentation index, see [llms.txt](https://minshark.gitbook.io/shopify/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minshark.gitbook.io/shopify/introduction/free-support.md).

# Free Support

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Each comes with **6 months of support** and free lifetime updates for your Theme.
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Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further

* If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our **online documentation** knowledge base and **video tutorials.**
* Envato clarifies item support policy [here](https://themeforest.net/page/item_support_policy).

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If you want customization service please contact us at any time.
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* **Step 1** – Go to <https://minshark.freshdesk.com/support/tickets/new>
* **Step 2** – Provide more details about the problem such as describe, screenshot,...
* **Step 3** – **Create Ticket** and wait **for** our response **(within 14-24 hours)**

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