# Free Support {% hint style="success" %} Each comes with **6 months of support** and free lifetime updates for your Theme. {% endhint %} Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further * If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our **online documentation** knowledge base and **video tutorials.** * Envato clarifies item support policy [here](https://themeforest.net/page/item_support_policy). {% hint style="info" %} If you want customization service please contact us at any time. {% endhint %} * **Step 1** – Go to * **Step 2** – Provide more details about the problem such as describe, screenshot,... * **Step 3** – **Create Ticket** and wait **for** our response **(within 14-24 hours)** ## --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://minshark.gitbook.io/shopify/introduction/free-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.